Ticketless Parking

Ticketless parking at Castle Towers Shopping Centre

As part of its proposed redevelopment, Castle Towers is planning to introduce one of the most advanced parking systems in Australia.

The changes are designed to create an improved parking experience for customers at Castle Towers by making parking as efficient as possible for our customers.

The state-of-the-art technology of the new parking system will ensure entry and exit from the car park will be quick and easy, by using licence plate recognition to track parking without the need for a paper ticket.

Once the system is fully operational, the first three hours of parking will be free, and an additional hours’ free parking will be available on validation for cinema patrons at the Centre.

How will it work?

Ticketless parking uses licence plate recognition to track parking without the need for a paper ticket, providing a streamlined entry and exit system for Castle Towers’ customers.

On entry, a camera will recognise licence plate details and a digital screen will display each vehicle’s arrival time. Vehicles will not be required to stop as tickets will not be issued.

When will ticketless parking commence at Castle Towers?

Installation of the ticketless parking system has commenced, however there are still a number of installation and commissioning stages to complete before a scheduled activation date can be announced.  We will be sure to communicate this well in advance of the system’s activation.

How much will it cost to park at Castle Towers?

Once managed parking is introduced, the first three hours will remain free, as will parking for customers who enter our facilities after 6pm.

Cinema patrons will also be able to access an additional hour of free parking upon validation.

Independent data and analysis of our customers’ shopping behaviour anticipates less than 10% of our guests will pay for parking.

Once the system is activated, rates for parking will be as follows:

Length of stay

Rate*

Up to 3 hours

FREE

Up to 3.5 hours

$5

Up to 4.0 hours

$7

Up to 4.5 hours

$10

Up to 5.0 hours

$13

Up to 5.5 hours

$16

Up to 6.0 hours

$20

Up to 6.5 hours

$25

Up to 7.0 hours

$35

7.0 and over

$40

Maximum Daily Rate $40

*10c surcharge applies to all credit card transactions

How will I pay for my parking?

Any customers who have parked for less than three hours will not be required to pay for parking, and can proceed directly to the exit. The ticketless payment system will recognise your vehicle’s licence plate and the boom gate will open automatically.

If required, payment for parking will be able to be made:

  • at car park exit barriers using credit card
  • at pay stations located at all lobby entrances via cash or credit card
  • via automatic charge to a credit card by registering online.

More details about registering online will be made available well in advance of activation for the ticketless parking system.

If I register online, will my licence plate and credit card number be kept secure?

Yes, Castle Towers will keep all personal details secure in accordance with our privacy policy, which can be found on our website www.castletowers.com.au or on request from our Customer Services team.

This policy adheres with Australia’s Privacy Act.

Will there be staff to help in the car park?

The car park will be managed 24 hours a day by staff that can assist Castle Towers’ customers. Every exit will have a call button to contact a staff member for assistance.

If you have any questions or concerns about the new managed parking system at Castle Towers, please contact our Customer Services team on (02) 8858 9700 or customerservice@castletowers.com.au.

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