Specialist Services

Our Customer Service Desk is located on Upper Level, near House of Fraser and is open every day for your convenience to make your shopping experience more enjoyable. Visit or contact us on 02 8858 9718 or email: customerservice@castletowers.com.au

The Customer Service Desk can assist you with: Complimentary Motorised Scooter, Wheelchair

Bookings are advisable and can be made up to two weeks in advance by phone. Upon arrival at the Centre, visit the Customer Service Desk and provide proof of identity to collect your scooter or wheelchair. If you require assistance with an escort to or from your car please contact our staff to arrange. Customer Service: 02 8858 9718.

Hire equipment is available on Monday to Wednesday from 9.00am to 5.00pm, Thursday from 9.00am to 8.30pm, Saturday from 9.00am to 4.30pm and Sunday from 10.00am to 4.30pm.

Justice of the Peace

Our Justice of the Peace service is available Tuesday and Friday between 1.00pm and 3.00pm and is located in front of the Customer Service Desk on Upper Level.

Customer Feedback

At Castle Towers we try hard to make your shopping experience an enjoyable one. If you have any comments or suggestions please let us know. Simply email customerservice@castletowers.com.au or visit our contact us form here.

Lost and Found Property

All lost property is delivered to the Customer Service Desk. Please contact us if you have misplaced an item or come across a stray item while shopping.

Parent's Room, Restrooms and Access

Lifts and travelators are located throughout the Shopping Centre to assist you with your movement between levels. Restrooms and parents rooms are conveniently located near these lifts on all levels. The parent’s rooms cater for Mums and Dads with a microwave oven, nappy dispensers, parent and child toilets and private feeding cubicles.

Disabled Restrooms and Access

Disabled car spots are provided at all of the Centre's main car park entries. Lifts and travelators are located throughout the Shopping Centre to assist you with your movement between levels. Restrooms are conveniently located near these lifts on all levels.

Public Transport Information

Click here for public transport information.

 

See also...

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